Terms and Conditions
How to Order: Custom orders are generally taken by phone, fax, mail or email. When ordering, please provide a billing address, a shipping address and a contact name and number. Purchase orders will require a hard copy (either mail or fax) and authorization from the purchasing department. Orders will not be processed until the purchase order has been verified or a method of payment has been arranged. Online purchases are by credit card only.
Methods of Payment: Net 30 day terms are given to schools, recreation facilities, and government agencies with an official purchase order, number and contact name. For all other customers, we accept Visa, MasterCard, Discover, and American Express, Certified check, Money order, or Personal Check. No C.O. D. orders accepted. Note; please allow 3-4 days for checks to clear.
Shipping: Shipping and Freight charges are based on current freight rates, package wieght and dimensions, and distance of delivery. Shipping and Freight rates provided online are estimates only, and are subject to change based on factors such as limited access, residential deliveries, over-size items, school deliveries, etc. For larger orders, please call our office for a custom freight quote. Note: Please do not sign for damaged goods in transit unless properly noted on Bill of Lading. All claims must be filed with the carrier. If shipment is severely damaged, please refuse delivery.
Delivery Time: Stock items are usually shipped within 5-7 business days. Most of Burbank Sport Nets products are made-to-order. If you would like an estimated production time, please contact our office once you have placed the order, and we will provide you with a schedule.
Custom Netting: Generally a 100% payment is required for custom netting orders prior to processing. Delivery and production time for custom netting is variable. Custom nets are non-refundable upon our discretion. Cancellations of custom orders are handled on a case-by-case basis.
Cancellations: Stock and standard item orders that are cancelled after shipping will be subject to a 20% restocking fee. Customers are responsible for all freight charges including return shipping. Cancellations of custom orders are handled on a case-by-case basis.